Refund policy

Refund & Returns Policy – WallGlow

Compliance with UK Consumer Contracts Regulations & Consumer Rights Act 2015

Last Updated: November 2026

1. General Information & Consumer Rights

At WallGlow (wallglow.shop), we hold customer confidence and product excellence at the highest standard. Under the UK Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you are entitled to clear statutory protections, complemented by our extended 30-day voluntary return policy.

2. Return Terms Overview

Return Category Return Window Return Postage Cost Restocking Fee Refund Processing Time
Defective, Damaged or Incorrect Item 30 Days from Delivery £0.00 (Pre-paid UK label provided) £0.00 5 – 7 Business Days
Customer Remorse (Change of Mind) 30 Days from Delivery Customer Pays Actual Return Postage £0.00 (Zero) 5 – 7 Business Days

3. Voluntary 30-Day Return Guarantee

You have 30 calendar days from the documented date of carrier delivery to inspect your items and submit a return request for any purchase completed on wallglow.shop.

3.1 Start of the Return Window

The return window begins the calendar day following the physical receipt of goods by you or a designated recipient at the shipping address.

3.2 Exercising Your Return

Notify our customer service team by email at infos@wallglow.shop stating your order reference number, product details, and return rationale.

4. Eligibility Requirements for Returns

  • The merchandise must remain in new, undamaged, resaleable condition.
  • All original branded packaging, instruction leaflets, fittings, and complimentary promotional items (+1 free peeler accessory where applicable) must be included.
  • Items showing signs of misuse, unauthorized modification, or unhygienic conditions cannot be accepted.

5. Step-by-Step Return Process

  1. Request RMA: Email infos@wallglow.shop with your order number. Our team responds within 24 business hours with your Return Merchandise Authorisation (RMA) number.
  2. Secure Packaging: Repack the item securely inside its original protective packaging to prevent transit damage.
  3. Dispatch: Send the parcel using a tracked postal service (Royal Mail / DPD / Evri) to our London facility.

6. Return Delivery Address in the United Kingdom

WallGlow Returns Department
RMA Number: [Your Order Number]
289-295 High Rd
London N22 8HU
United Kingdom

7. Inspection & Refund Execution (5 to 7 Days)

Upon physical arrival at our London warehouse, returns are inspected within 2 business days. Upon verification, the refund is processed immediately to your original payment method (Visa, Mastercard, Maestro, American Express, PayPal, Apple Pay, Google Pay). Refund credits typically clear within 5 to 7 business days depending on your bank.

8. Zero Restocking Fees (£0.00)

We do not charge administrative, handling, or restocking fees under any circumstance.

9. Contact Customer Care

WallGlow Customer Support
Address: 289-295 High Rd, London N22 8HU, United Kingdom
Phone: +44 20 8888 7779
Email: infos@wallglow.shop
Hours: Monday to Friday: 9:00 AM – 5:30 PM GMT