Shipping & Delivery Policy – WallGlow

Specialist in Architectural Wall Lighting & Precision Kitchen Accessories

Last Updated: November 2026

1. General Shipping Information

Welcome to WallGlow (wallglow.shop). We are committed to making your shopping experience seamless, transparent, and dependable from checkout to front-door delivery. As a dedicated UK specialist retailer, we place immense value on rigorous order processing, secure transit packaging, and open communication with our customers across the United Kingdom.

This shipping policy informs you in comprehensive detail about our delivery terms, free standard tracked shipping, order handling times, courier partners, and procedures in the rare event of transit delays.

2. Free Tracked Shipping Throughout the United Kingdom

At WallGlow, all orders delivered to mainland Great Britain and Northern Ireland qualify for 100% Free Standard Tracked Shipping (£0.00). Whether purchasing a compact accessory or modular architectural lighting fixtures, no standard shipping fees, hidden handling surcharges, or unexpected checkout fees will ever be applied.

3. Handling & Processing Times

Every order undergoes multi-point quality inspection and protective packaging prior to dispatch:

• Order Cut-Off Time: 2:00 PM GMT (Monday through Friday). Orders received before 2:00 PM GMT commence processing on the same business day.
• Order Handling Time: 1 to 2 business days (Monday through Friday). Orders placed after 2:00 PM GMT on Friday, during weekends, or on UK statutory bank holidays are queued for processing on the subsequent business day.

4. Transit & Delivery Times

Once dispatched from our London distribution centre, parcels are routed through premier UK courier networks:

• Courier Partners: Royal Mail Tracked 48 / DPD UK.
• Transit Duration: 2 to 4 business days (Monday through Friday).
• Remote regions (Scottish Highlands and Islands, Channel Islands, Isle of Man, and Northern Ireland) may require an additional 1–2 business days for final delivery.

5. Total Estimated Delivery Time

6. Delivery Territory

We deliver exclusively within the United Kingdom (England, Scotland, Wales, Northern Ireland, and associated British islands). We do not currently ship to overseas territories or international destinations outside the UK.

7. Warehouse & Fulfilment Location

All items are stored, quality-inspected, and dispatched directly from our domestic UK warehouse facilities in Greater London:

8. Dispatch Confirmation & Tracking

Immediately upon courier collection, you will receive an automated shipping confirmation email containing your individual parcel tracking number and a direct tracking link. Tracking scans typically activate within 12 to 24 hours of dispatch.

9. Damaged, Lost or Delayed Deliveries

If your package sustains visible transit damage, please record photographic documentation and notify our support team within 48 hours at infos@wallglow.shop. In case of verified carrier loss or delays exceeding 7 business days past the delivery estimate, a free replacement or complete refund will be dispatched immediately.

10. Customer Support Contacts

WallGlow Customer Care
Address: 289-295 High Rd, London N22 8HU, United Kingdom
Phone: +44 20 8888 7779
Email: infos@wallglow.shop
Hours: Monday to Friday: 9:00 AM – 5:30 PM GMT